It normally takes about 3 weeks including shipping. Delivery can take longer than expected for larger backgrounds/custom models and during major holiday season, so be sure to take this into account when making your purchases.

We have developed a special, extremely durable and natural-looking material, suitable for all environments. All backgrounds are covered with protective layers and are completely neutral in water.

Backgrounds are created with the best 3D effect without taking up too much space. But size also depends on the model’s design which our design team will be able to advise you accordingly.  

All AQUADECOR backgrounds are perfectly safe and neutral. This means you should handle the aquarium like you normally would, it still needs to be cycled, cleaned from algae and properly maintained.

If you are unsure or have species with sharper teeth or claws, be sure to let our design team know in advance so we can advise you accordingly.

Any AQUADECOR background can be cleaned with a toothbrush or a regular brush (such those used on nails in nail salons). Do not use a knife, scalpel or a brush with metal bristles, and similar sharp objects.

Some models have a lifetime warranty, while other have a 20 year warranty. This means that, if during that period something happens, we will send you a replacement background, in the same color, model and size. In order to accept your claim, we will need to receive a few photos that clearly show the damage, and the proof of payment. We don’t accept claims in case you mishandle the background, modified it in any way (coated with anything, used another paint to modify the color, etc.).

Although uncommon, it can happen that a background might gets damaged during transportation. If you receive a damaged background, make sure to send us photos of the damaged immediately. And we will make arrangement to have it fixed. If it is a major damage that is beyond repair, we will have it replaced.

With standard models (A, B or C models), we make chambers for inlets and heaters. When it comes to slim (E and G models), all equipment can be placed behind the background. The number of chambers doesn’t affect the price, you can choose as many chambers as you need.

With HOB filters, only slim models (E and G models) are able to work. Backgrounds are placed in front of the filter. If you decide to order a model that needs to be silicone, you will need to move the filter to the side.

All background models can be made for any Juwel aquarium with its original filter. There is no need for measurements as we already have all measurements required. We only need the exact model name of the Juwel aquarium, and the background model you would like have.

Since all backgrounds are custom made, any model can be made to cover the overflow box (weir). It is suggested to make the background lower around the filter, where the grid is. We will need you to measure the size of the filter, as well as its position in the tank.

Yes. Our design team can advise you accordingly

Simply contact our design team and we will be happy to advise your accordingly

You can order additional items separately. The colour can be very similar, but not identical because all paints are hand mixed.

All Aquadecor backgrounds can be safely used in marine setups, terrariums, paludarium and similar. If you have species with sharper teeth or claws, be sure to let our design team know in advance so we can add extra protective layers (this may increase the price of the product) or advise you accordingly.

This depends on the model. If you ordered a slim background (E or G models), you don’t need to empty the aquarium in order to install the background. If you ordered a standard background (A, B, C or K models) that needs to be siliconed, you will have to empty the aquarium.

You can opt for installation by East Ocean Aquatic set up team and we only use silicon that are safe for aquarium. 

We advice against that, only silicone for aquariums should be used to install a background that needs to be siliconed. If you decide to use magnets, another type of glue or a different method, the background will not stay in place for too long.